There will be a nominal shipping and handling charge on top of the repair charges. If not, this will be communicated and the device will be returned to the customer, unrepaired. PDAPlaza will test the faulty unit and will provide a quote to the customer and if the customer agrees, we will proceed to repair the faulty unit as we see fit.
If the goods are found to be faulty after 1 month of purchase, the customer can send the faulty goods to our office, PDAPlaza will arrange for repair services. Please refer to the Returns section below for details. Please contact our Customer Service to request an RMA and follow the instructions to authorise the return of goods. For repair services covered by the warranty, the cost of shipping the goods back to the customer will be borne by PDAPlaza. If we do not have suitable B-Stock to replace we will source an equal alternative upon agreement with the customer or offer credit for the next purchase. If PDAPlaza cannot repair the item within this period we will supply the customer with a suitable B-Stock item.
Post fault investigation and within the specified warranty period, PDAPlaza repair service will be actioned at our discretion (please see Exclusions below) within 30 working days, at no cost to the customer. If the goods are found to be faulty after 7 days and within 1 month of purchase, the customer can send the faulty goods to our office, together with relevant invoice and PDAPlaza can arrange for repair services. To return the goods, please contact our Customer Service to request an RMA and follow the instructions to authorise the return of goods. If the goods are not in AS NEW condition or missing any packaging or damaged packaging, we reserve the right to refuse refund or a restocking fee of up to 25% will be charged depending on the condition of the returned goods.
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If you want to return the goods which are NON-DEFECTIVE within the 7 days period, please note that the returns should be in AS NEW CONDITION with FULL PACKING and DOCUMENTATION. Any item may be returned for any reason within 7 days from the date of dispatch. If the goods are found to be faulty within 7 days, customers are entitled for either a full refund or replacement. The terms and conditions for a standard 30 Days warranty are as follows: PDAPlaza provides a 30 Days repair warranty for devices (accessories including batteries do not carry any warranty).
Warranty period take effects from the date when the shipping invoice is issued. 30 Days for devices including Smartphones and Tablets.ĩ0 Days for audio/video products including speakers, headphones, headsets, cameras.Ħ0 Days for wearables and smart gadgets including smart watches, fitness trackers and gadgets.
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